Team Leader Development Program

Team Leader Orientation

Objectives:

Leading a Natural Work Team

Objectives

• Define characteristics of NWTs
• Review support groups/systems for NWT
• Support Team Leader responsibilities
• Outline team development program
• Outline team leader development program
• Identify Kick-off/implementation plan

Presentation File

Handouts: Manufacturing/Voyager Team Schedule

        Team Leader Responsibilities

        Team Member Expectations

        A Guide to Writing your Team's Charter

        Voyager Charter

        Review and Action Log

Coaching Techniques

Objectives

• Understand the importance of coaching as a leadership role
• Understand the Superior Coaching Model
• Minimum understanding and skills to use the Superior Coaching Model
• Develop core understanding for skill development in future roundtable sessions

I.  The Importance of Coaching

Outline

• Program Overview
• Why coaching is becoming such an important leadership role
• What is superior coaching
• The meaning of Superior Coaching
• The Superior Coaching Model
• Understanding the Superior Coaching Model

Trainer's Guide

Presentation File

Handouts: Why Coaching is Becoming so Important

        What is Superior Coaching

        Understanding the Superior Coaching Model

        Review and Action Log

II.  The Importance of Coaching Superior Coaching Model

Outline

• Clarifying key values and essential characteristics
• Clarifying critical skills
• Clarifying the core conversation

Trainer's Guide

Presentation File

Handouts: Clarifying Key Values & Essential Characteristics

        Clarifying Critical Skills

        Clarifying the Core Conversation

        Clarifying Performance Applications

        Review and Action Log

III.  The Importance of Coaching Superior Coaching Model

Outline

• Clarifying performance applications
• What Superior Coaches believe
• Review
• Future roundtable discussions

Trainer's Guide

Presentation File

Handouts: What Superior Coaches Believe

        Practicing Communicating Respect

        Practicing Attending, Inquiring, and Reflecting

       Practice Interaction - Performance Applications

        Practice Interaction - Resolving Problems

       Practice Interactions - All

        Observation Sheet

        Review and Action Log

Roundtable Discussions

Objectives

• Provide progressive knowledge & skill development for team leaders
• Focused around Superior Coaching skill development

Topics

Program adapted from:

     Kinlow, D. (1996). The ASTD's Trainer's Sourcebook:  Coaching. New York: McGraw-Hill.      

Train the Trainer Program

Objectives

• Provide Team Leaders the tools to co-facilitate NWT Initial Training
• Develop Team Leader presentation & facilitation skills
• Receive Trainers’ guides upon completion of a NWT Initial training session
• Partner with Trainer & peer-leader to facilitate NWT Initial training
• Receive progressive feedback from Team Leader coaches

Presentation File

Facilitating the 5S System

Objectives

• Communicate components 5S system
• Outline the introduction of the 5S system to NWTs
• Identify resources for Team leaders to help facilitate the NWT’s learning of the 5S system
• Customize the 5S scorecard per work area

Facilitating 5S Objectives

5-S Presentation Schedule

Natural Work Team Development Program

Orientation to Natural Work Teams

Objectives

• Define characteristics of NWTs
• Share Team Member expectations
• Introduce NWTs Key Metrics (goals)
• Create team identity & charter
• Communicate team development plan

Trainer's Guide

Presentation File

Handouts: Orientation to Natural Work Teams

                A Guide to Writing your Team's Charter

       

Team Development Part I: Communication

Objectives

• Review characteristics of effective listening
• Compare 1-on-1 communication versus team communication
• Identify task and process communication methods used by team members
• Practice strategies for giving & receiving feedback
• Participate in a team building activity

Trainer's Guide

Presentation File

Handouts: Listening Grid

                Listening Exercise

               Communication Exercise

                Team Development I: Communication Summary Handout

Program adapted from:
    Torres, C., & Fairbanks, D. (1996). The ASTD's Trainer's Sourcebook:  Teambuilding. New York: McGraw-Hill.

Team Development Part II: Participation

Objectives

• Define characteristics of effective meetings
• Commit to the Meeting Code of Conduct
• Identify the roles and responsibilities of team members
• Participate in a team building activity

Trainer's Guide

Presentation File

Handouts: Meeting Role Icons

                Meeting Code of Conduct

                Meeting Evaluation

                Team Development II: Participation Summary Handout

Program adapted from:
    Torres, C., & Fairbanks, D. (1996). The ASTD's Trainer's Sourcebook:  Teambuilding. New York: McGraw-Hill.

Team Development Part III: Working in Teams

Objectives

• Identify differences in individual vs. team efforts
• Share the advantages of teamwork and cooperation for yourself, your team, & your organization
• Evaluate the challenges teams face as they grow and develop
• Participate in a team building activity

Trainer's Guide

Presentation File

Handouts: Meeting Evaluation

                Team Development III: Working in Teams Summary Handout

Program adapted from:
    Torres, C., & Fairbanks, D. (1996). The ASTD's Trainer's Sourcebook:  Teambuilding. New York: McGraw-Hill.

Team Development Part IV: Decision Making

Objectives

• Explain the differences between decision making and problem solving
• Identify the proper process to use in the team
• Participate in a team building activity

Team Development Part V: Respect in the Workplace

Objectives

• Distinguish the valuable differences each members brings to the team
• Understand the importance of accepting, encouraging, and supporting differences
• Determine the source of conflict that arises in teams
• Practice strategies for dealing with team conflict

 

Handouts: Styles Continuum

                Abilities Checklist

               Motivations Activity

                Meeting Evaluation

Team Development Part VI: Team Performance & Goal Setting

Objectives

• Assess team performance as a functioning team
• Evaluate progress towards team goal(s)
• Define team goals against established metrics
• Distinguish team’s “needs”
• Participate in a team building activity

Presentation File

Handouts: SMART Goals

                Meeting Evaluation

Program adapted from:
    Torres, C., & Fairbanks, D. (1996). The ASTD's Trainer's Sourcebook:  Teambuilding. New York: McGraw-Hill.

Key Metrics101

Objectives

• Identify team’s specific Key Metrics
• Communicate components that make up & effect each key metric
• Share how team’s involvement can achieve metric goal

Safety 101

Quality 101

Schedule Attainment 101

Productivity 101

Profit & Loss (P&L) 101

Introduction to Continuous Improvement

Objectives

• Introduce importance of Continuous Improvement to Marconi-Milwaukee
• –Identify the components to Continuous Improvement
• Identify what NWT tasks contribute to CI

Presentation File

8-D Problem Solving Process

Introduction & Steps 1-3

Objectives

• Introduction to team problem solving
• Communicate components of Step One: Form a Team
• Communicate components of Step Two: Problem Definition
• Define team problem(s)
• Communicate components of Step Three:  Containment Action
• Break down containment action for team problem(s)
  

Steps 4-5

Objectives

• Communicate components of Step Four: Root Cause
• Communicate components of Step Five: Develop Action Plan
• –Identify root causes for team problem(s)
• Identify action plans for team problem(s)

Steps 6-8

Objectives

• Communicate components of Step Six: Implementation plan
• Communicate components of Step Seven: Standardize
• Communicate components of Step Eight: Celebrate
• Identify implementation plans for team problem(s)
• Identify standardization plans for team problem(s)