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Natural Work Team Development Program


NWT Team Development

NWT Team Skills

Orientation to Natural Work Teams

Key Metrics101

Team Development Part I: Communication Introduction to Continuous Improvement
Team Development Part II: Participation 8-D Problem Solving Process
Team Development Part III: Working in Teams    Introduction & Steps 1-3
Team Development Part IV: Decision Making    Steps 4-5
Team Development Part V: Respect in the Workplace    Steps 6-8
Team Development Part VI: Team Performance & Goal Setting  


Orientation to Natural Work Teams

Objectives

  • Define characteristics of NWTs
  • Share Team Member expectations
  • Introduce NWTs Key Metrics (goals)
  • Create team identity & charter
  • Communicate team development plan
Trainer's Guide
Presentation File

Handouts: Orientation to Natural Work Teams

                A Guide to Writing your Team's Charter

       



Team Development Part I: Communication

Objectives

  • Review characteristics of effective listening
  • Compare 1-on-1 communication versus team communication
  • Identify task and process communication methods used by team members
  • Practice strategies for giving & receiving feedback
  • Participate in a team building activity
Trainer's Guide
Presentation File

Handouts: Listening Grid

                Listening Exercise

               Communication Exercise

                Team Development I: Communication Summary Handout

Program adapted from:
    Torres, C., & Fairbanks, D. (1996). The ASTD's Trainer's Sourcebook:  Teambuilding. New York: McGraw-Hill.



Team Development Part II: Participation

Objectives

  • Define characteristics of effective meetings
  • Commit to the Meeting Code of Conduct
  • Identify the roles and responsibilities of team members
  • Participate in a team building activity
Trainer's Guide
Presentation File

Handouts: Meeting Role Icons

                Meeting Code of Conduct

                Meeting Evaluation

                Team Development II: Participation Summary Handout

Program adapted from:
    Torres, C., & Fairbanks, D. (1996). The ASTD's Trainer's Sourcebook:  Teambuilding. New York: McGraw-Hill.



Team Development Part III: Working in Teams

Objectives

  • Identify differences in individual vs. team efforts
  • Share the advantages of teamwork and cooperation for yourself, your team, & your organization
  • Evaluate the challenges teams face as they grow and develop
  • Participate in a team building activity
Trainer's Guide
Presentation File

Handouts: Meeting Evaluation

                Team Development III: Working in Teams Summary Handout

Program adapted from:
    Torres, C., & Fairbanks, D. (1996). The ASTD's Trainer's Sourcebook:  Teambuilding. New York: McGraw-Hill.



Team Development Part IV: Decision Making

Objectives

  • Explain the differences between decision making and problem solving
  • Identify the proper process to use in the team
  • Participate in a team building activity

 



Team Development Part V: Respect in the Workplace

Objectives

  • Distinguish the valuable differences each members brings to the team
  • Understand the importance of accepting, encouraging, and supporting differences
  • Determine the source of conflict that arises in teams
  • Practice strategies for dealing with team conflict
Presentation File

Handouts: Styles Continuum

                Abilities Checklist

               Motivations Activity

                Meeting Evaluation



Team Development Part VI: Team Performance & Goal Setting

Objectives

  • Assess team performance as a functioning team
  • Evaluate progress towards team goal(s)
  • Define team goals against established metrics
  • Distinguish team’s “needs”
  • Participate in a team building activity

Presentation File

Handouts: SMART Goals

                Meeting Evaluation

                What's Next...

Program adapted from:
    Torres, C., & Fairbanks, D. (1996). The ASTD's Trainer's Sourcebook:  Teambuilding. New York: McGraw-Hill.



Key Metrics101

Objectives

  • Identify team’s specific Key Metrics
  • Communicate components that make up & effect each key metric
  • Share how team’s involvement can achieve metric goal

Safety 101

Quality 101

Schedule Attainment 101

Productivity 101

Profit & Loss (P&L) 101



Introduction to Continuous Improvement

Objectives

  • Introduce importance of Continuous Improvement to Marconi-Milwaukee
  • Identify the components to Continuous Improvement
  • Identify what NWT tasks contribute to CI
Presentation File



8-D Problem Solving Process

 

Introduction & Steps 1-3

Objectives

  • Introduction to team problem solving
  • Communicate components of Step One: Form a Team
  • Communicate components of Step Two: Problem Definition
  • Define team problem(s)
  • Communicate components of Step Three:  Containment Action
  • Break down containment action for team problem(s)

Steps 4-5

Objectives

  • Communicate components of Step Four: Root Cause
  • Communicate components of Step Five: Develop Action Plan
  • Identify root causes for team problem(s)
  • Identify action plans for team problem(s)

Steps 6-8

Objectives

  • Communicate components of Step Six: Implementation plan
  • Communicate components of Step Seven: Standardize
  • Communicate components of Step Eight: Celebrate
  • Identify implementation plans for team problem(s)
  • Identify standardization plans for team problem(s)